Courage to look within

Have the courage to face your weaknesses. Where are you lagging behind? What faults do you have? What mistakes do you repeatedly make? How can you improve in these areas?

Have the courage to admit you were wrong. It will be hard to look in the mirror instead of pointing out the faults of others. Or to admit your mistakes without caveats or giving excuses…just own them. Don’t say, “I only did this because…” or “I wouldn’t have done that if you didn’t do this.” That’s not admitting your mistake, not really.

Focus on your actions and how you can improve the situation, not on what you did right and what the other person did wrong. Don’t go in with the idea of having an “unwritten and unspoken agreement” (something in your head only) that when you apologize for X, the other will/should apologize for Y. That’s not how it works. Be sorry when you’re sorry. If you only use the words but don’t actually mean it, others will eventually see through it.

False narratives

The way you think about a person isn’t the way they actually are.
“The way you think about a person isn’t the way they actually are.” – John Green

Sometimes, when we have incomplete information, or when we don’t really know a person, we tell ourselves that they did something maliciously towards us because they’re mean, miserable, etc. And while there may be some truth to that story, the real truth is we don’t know why they did what they did or why they said what they said. Maybe they were hangry or they just got bad news about their kids, parents, or friends. Maybe they’re going through a divorce or they’re stressed from work. Maybe they thought they were just teasing you and didn’t know you took it the wrong way.

I’d like to think that most people, at least in their own eyes, are good. We may misunderstand them or have different values, but that doesn’t make the other person bad. Your boss or co-worker you can’t stand? They are someone’s mom/dad, husband/wife, child, friend, etc. They want to be happy and feel like they’re contributing to others’ happiness too. Maybe they’re stuck in a rut or you caught them at a bad time, or maybe you were jut too sensitive at that moment.

At the very worst, think of the situation through the lens of Hanlon’s razor. It says, “Never attribute to malice that which is adequately explained by stupidity.” In other words, sometimes bad things happen not because of people are purposely trying to hurt you, but because they did not think through their actions (and the consequences) properly. People *usually* aren’t out to get you.

To experience success, you must experience failure

Failure is not the opposite of success, it’s part of success.
“Failure is not the opposite of success, it’s part of success.” – Arianna Huffington

Success is something we all crave. Failure is something we try to avoid like the plague. But to experience the most success possible, you must also endure many failures along the way.

Success is not about never failing. It’s not about never having a hard time. It’s not about making everything look easy/effortless.

Everyone who has done anything great or meaningful in their lives has had to overcome hardships. But here’s the thing, the people who toil in misery? They have faced those hardships as well, but instead of rising after they have fallen, they stay down. Don’t stay down…get up after you fail. Dust yourself off. Adapt and overcome. Eventually, you will turn your failures into success as well.

Dealing with rejection

Treat everyone nicely, even when they reject you. You never know when your gracious response may help you in the future.

If you act poorly or inappropriately, people will remember that. It may feel good to “tell them off” in the moment, but it builds ill will towards your future self.

On the other end of the spectrum, if you act kindly and with grace, they may think to help you in the future. They might be rejecting your idea right now because they don’t agree with it, but that doesn’t mean they don’t like you. Don’t take rejection personally. Instead, thank them for their time and try to get feedback from them as to why they said no. Now, you can use that feedback to improve your idea (or the communication of your idea) in the present, or gain a better understanding on how to present to that person in the future (what do they value?).

Hiring rules

When you’re hiring, look to hire someone who is teachable, has a good work ethic, is trustworthy, and has a good attitude. They need all four of those qualities.

If they have a poor work ethic, the work won’t get done.

If they aren’t smart enough to actually learn (or they aren’t willing to listen/be teachable), the quality of the work will suffer.

If they aren’t trustworthy, you will never be able to fully concentrate on what you need to do, because you’ll constantly be wondering if that person is doing what they’re supposed to do.

And if they have a bad attitude, it will make your workday worse, it will give your company a bad reputation with customers, and it will slowly erode your company culture.

This is why your employees need all four of these characteristics. Don’t necessarily look to hire for someone who already has the specific skill sets you need. As long as you have the time to train them and they possess the four qualities listed above, they will do well and your team will grow.