conversation | The Caleb Barney Collection

Speak softly and carry a big stick.

When you’re negotiating, try to work cooperatively with the other side which will often lead to the best “win-win” outcomes. The opposite can be said when trying to negotiate competitively with the other side, where there is usually a winner and a loser. Sure, you may win that time, but who will want to keep working with you if they keep walking away with a sour taste in their mouth?

Having the “power” or perceived ability to get things done if things don’t work out exactly as planned will also help with the negotiation. What this means will change in different situations…sometimes it will mean that you can get what you want done by force or persuasion, other times it will mean that you will work to get the best possible outcome for both parties. Either way, you should be able to follow through with any promises you make and people should feel confident that you’ll do what you say.

Lastly, don’t constantly “blab” or else people will tune you out (almost like Charlie Brown’s teacher). Your words carry less weight the more you talk and your reputation will get dinged every time you don’t follow through with your words.

Listen to build better relationships

Listen with the same passion with which you want to be heard.

Everyone wants to be heard. You do. I do. We all do. When you’re talking and someone cuts you off mid-sentence, or pulls their phone out, do you like that feeling? Do you ever get the sense that someone’s response seemed almost canned, like it was kind of relevant, but not really, and that the person was just waiting for their turn to make a point? Now, admit it, have you ever done this to someone else?

Stop doing that.

As much as you want to be listened to when you’re talking, so does the person with whom you are talking! Make sure you stop trying to “multitask” and start paying attention to whoever you’re with. This will lead to better, stronger relationships with them and a feeling of connection that benefits you both.

“If we only listened with the same passion that we feel about being heard.” – Harriet Lerner

Start off on the right foot

If you ask someone questions, ask out of curiosity, not out of judgment. They will be much more open/receptive to honestly answering your question AND potentially working on a solution with you if you are asking in a way where it isn’t questioning their decision-making skills.

If you come off as judgmental, the other person will shut down and become defensive (this is the reason I avoid phrasing a question as “why did you do that this way?”). Instead, try to ask open-ended questions and start off on the right foot.