Identify what the root of the issue is…is it a people issue, a process issue, or a tool issue? Does it boil down to having the wrong person on your team? Do you have the right people, but you haven’t trained them well enough or put enough processes in place to allow them to succeed? Or do you have the right people and processes, but they don’t have the tools to succeed?
Discuss potential solutions to your issues. At first, anything should be an option to solve your issue. After all options are on the table, then you can start eliminating those that are not as applicable. Be sure to always keep an open mind and don’t shut down opposing viewpoints.
Solve the key issue. Make sure that this is not a band-aid, but a long-term solution. You don’t want to “solve” something temporarily, only to have it crop back up again in a few months.